Business Process Improvement

A tune-up for your business


Business Process Improvement A tune-up for your business Burgh House

Burgh House has helped many organisations, large and small, to identify and correct waste and inefficiencies in their business process, and we can help your business too.

To learn more about Business Process Improvement please see below.

For an initial (free) discussion of your needs and how we can help please contact us.

About Business Process Improvement

What is Business Process Improvement and why do I need it?

Business Process Improvement is like a tune-up for your business.

As businesses grow and change over time they have to adapt. Additional staff, new products, and different suppliers can all make new demands on the internal processes, and often the changes necessary have to be made on a quick-fix basis to deliver customer service. These changes can introduce costly inefficiencies into the process. After a while you notice that costs are increasing, staff have become dissatisfied, customer service is deteriorating and the whole business is just slowing down.

Is the competition getting away from you? Burgh House Business Process Improvement

On top of that, office technology changes and maybe new competitors arrive with more modern business practices. Your old-style ways of working struggle to keep up.

Imagine your business as a vehicle. It runs; it usually gets you to your destination; but sometimes things seem to take longer than they should (and longer than for your competitors) or cost more to accomplish than you think they ought to. With a vehicle you book it in for a service and it comes back running more smoothly and consuming fewer resources to achieve your objectives. Business Process Improvement can do this for your business.


How does Business Process Improvement work?

There are two basic approaches to improving the efficiency of your business. They are summarised below and in our initial (free) discussion we would explain these to you in detail and decide with you which is the right one for your business. You may decide on either or some combination of them. The decision is yours. Either way your business will benefit from applying current best practice in business process design.

Business Process Optimisation

This focuses on the areas of the business that most often cause problems or in areas where you already know work is needed. We look for inefficiencies (for example, paperwork that has no real value; unnecessary reviews and authorisations; poor physical layout resulting in unnecessary movements of stock or documentation; not using office technology to best advantage), and suggest alternative ways of working and other small-scale tactical improvements. The changes that result can usually be implemented swiftly (sometimes in a matter of minutes) and we don’t hold back our solutions for a final report - we give you our thoughts as we work so you can see the improvements quickly.

Business Process Re-design

This is a more radical approach. We work with you to review your entire business process, going back to first principles on what your business is now about and what it is trying to achieve today. We then work with you to design new processes to achieve these objectives, and a transition plan to move from the old structure to the new without disrupting your delivery of customer service.

Although Business Process Re-design takes longer than Business Process Optimisation it achieves the maximum improvement (to use the vehicle analogy again, it’s like having a brand new vehicle). It is best suited to businesses that have been trading for some time and where there have been significant changes in products, services or types of customer.

Business Process Improvement your business will be better for it Burgh House

The choice is yours

Whether you decide on Business Process Re-design or Business Process Optimisation, your business will be better for it.

How do you know where to look?

In a word: experience. Our experience, both of Business Process Improvement and of business generally, helps us home in on the most likely problem areas and quickly suggest practical solutions that save more than they cost.

PS we can tune up your business but we don’t do vehicles; if you need help with that we suggest a mechanic…



I’m interested. What do I do now?

If you want to know more, please contact us for an initial discussion. We will meet with you and discuss your requirements and how we would go about meeting them. This initial meeting is free, and at the end we will write to you to explain how we can help you and what it would cost. If you decide not to proceed you pay nothing; but we are confident that you will see the benefits of working with Burgh House.

Please note that you can download a handy summary of our business services from our Documents page. Our full terms and conditions of business are available on this website.

Burgh House does not provide any services that require regulation under the Financial Services Ordinance 2008.

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